What is the process of ordering your product online? And is it secure?
You can shop and purchase our product in our Online Store and it is 100% secure.Protecting your privacy and providing you with a secure online ordering experience is our Top Priority.

If I do not like to purchase your product online, is there any alternative way of ordering?
Sure, there are several alternative ordering method availabe, including FAX, wire transfer,ect. Please refer to http://www.avsofts.com/order.html

How long does it take to get my License Information after my purchase?
Immediately. The License Information will be displayed on the screen as soon as your order is processed, and it will be sent to you via Email as well. Sometimes, the Email may be rejected by mail servers as spam, in this respect we would like to kindly ask you to check our Email in all mail box.

Can I get a CD contains the softwares that I purchased?
Yes, you can choose the option to receive the software on a CD. It costs you additional $11.95 for the CD. Within 48 hours after you orders a CD, it will be shipped in a white sleeve, packed in a cardboard mailer.

I do not receive my confirmation email/License Informaiton, why and what to do?
Sometimes, the Email that contains the License Information may be rejected by mail servers or treated by spam filter as spam, in this respect we would like to kindly ask you to check our Email in all mail box. Contact our if you do do not get it and we will re-generate the information for you.customer support

I find there is an update of the software I purchased before, how much do I need to pay for it?
All updates are completed FREE FOR CHARGE to purchased user. We provide Life-time free update to our customer, so that you do not need to pay any more fee for updates.

What can I do, if I am unsatisfied with your product?
If you are using the free trial version, just uninstall it. In another hand, if you are unsatisfied with our product after you purchase, you may request a full refund of the software, the refund request is sent to us within 30 calendar days of the purchase date. You can request a refund by contacting customer support. When you request a refund, we will first attempt to solve any problems that you encountered that prevented you from using the software. If you are still not satisfied, we will issue you a refund and return the money back to you. Please see to our Refund Policy to get more information.

Recently, I have the system of my computer reinstalled and I lose the Registration Code of the software I have paid for. How can I retrieve the License Information? Do I need to pay for the backup?
If you lose your License Information, you can get it back at here . We backup your License Information in our database and that is completed free.

What is the distinction between the Single-user License and Site License? I find there is greate disparity in price between them, why?
You can use install and use the software in only one computer, if you purchase its Single-user License. Site License authorize you to use the software on an unlimited number of computers at a single customer site or location.

I have purchased the Single-user License, can I install it in my PC as well as the laptop?
We are sorry, but you can install and use the registered copy in only one computer. If you want to use it in your laptop as well, you need to place an other order namely purchase two Single-use Licenses total. Besides, if you have many computers, it is strongly recommend you to purchase the Site License, which allows use of the software on an unlimited number of CPUs at a single customer site or location. Usually, the price of Site License are 8 times more costly than that of Single-user Licenses.