We offer our customers a 30-day money back guarantee. If you are unsatisfied with our product after you purchase, you may request a full refund of the software, the refund request is sent to us within 30 calendar days of the purchase date. You can request a refund by contacting customer support. When you request a refund, we will first attempt to solve any problems that you encountered that prevented you from using the software. If you are still not satisfied, we will issue you a refund and return the money back to you.

Once a refund has been issued, you must immediately uninstall the software from all devices, and you must destroy and stop using the software and all registration codes. Pegasus Media Software reserves the right to disable refunded registration codes and take other steps to prevent unauthorized use of its software.

Refund Exceptions

All purchases are final. Refund exceptions may be granted on a case-by-case basis, due to exceptional circumstances. When exceptions are made, refunds will not include original shipping and handling charges and are subject to a processing fee of 10% of the pre-tax total.

Refund exceptions will be granted in the case where our software is determined to be defective and we cannot solve the problem within 90 days. You must contact us within 30 days of your purchase to report the problem, and you agree to work with us to resolve the problem before the refund can be issued.

When refunds are authorized, you must destroy all copies of the software and registration codes. It is illegal to continue using software after it has been returned, and we reserves the right to enforce this in its software (by disabling registration codes, automatically update, etc.). Refunds on purchases will be posted to the original credit card used at the time of sale.

CD Refund

The CD-ROM delivery is not handled by Pegasus Media Software. If you are not satisfied with the CD-ROM, please contact the payment agent. The CD-ROM can not be refunded if it has been shipped.